Meet the Staff
Crystal Bertsch, EFDA | Office Manager
Crystal has worked in dentistry for more than 10 years, and has been a member of Pacific Oak Dental since 2006. She has spent 7 of those years as a dental assistant, and in 2008 decided to take a leap into the administrative side of dentistry.
She takes pleasure in providing patients with a positive dental experience by offering her knowledge of dentistry and compassion for people, while always lending an open ear to patient questions, comments and concerns. Crystal actively participates in continuing education courses to keep up with the ever changing administrative and clinical world of dentistry.
Crystal is an Oregon native and grew up in Forest Grove, where she currently resides with her husband, two daughters and a dog. She and her family love Oregon and all of the outdoor fun it has to offer. Camping, backyard BBQ’s, gardening, and family walks to the local park are just some of her family’s favorite ways to spend time together.
Gabby Vandehey, EFDA | Dental Assistant
Gabby joined the Pacific Oak Dental team in 2013. She received her Expanded Function Dental Assisting certificate from Anthem College in 2011. Gabby enjoys caring for children and after graduating she spent some time working in pediatric dentistry. During this time she was part of a unique team that provided dental care to children in a hospital setting. Since joining Pacific Oak Dental she has expanded her knowledge in all aspects of general dentistry including Invisilign and most recently an in-depth course in Implantology. Gabby takes pride in making sure that all of the patients she assists for feel comfortable and well cared for and hopes each patient’s dental experience is a positive one. She especially loves seeing our youngest patients because they are truly the most “fun”!
Gabby was born and raised in Oregon and now resides in Forest Grove with her fiancé and their beloved dog and cat. Outside of work Gabby spends her time surrounded by family and friends, and enjoys BBQ’s, camping, riding horses, dirtbikes and banshees. She has also been busy lately planning a beautiful country wedding where she will marry her high school sweetheart in July 2017.
Brianna Hansen, RDH | Dental Hygienist
Brianna, "Bri" spent a large amount of her childhood in a dental chair which sparked her initial interest in dentistry. As a result she pursued a Bachelor of Science degree in 2013 from Pacific University. When Bri is not at Pacific Oak she exercises her expanded functions dental hygiene permit at Compassion Clinics as well as on mobile dental vans with Medical Teams International. Bri loves dentistry because it is always evolving, and she is able to build meaningful relationships with her patients.
On the weekends, Bri enjoys participating in running events, discovering new hiking trails, and traveling home to Pendleton, Oregon to visit with family and friends.
Shandy Bean RDH, BSDH | Dental Hygienist
Shandy has been a member of Pacific Oak Dental since 2015. She received her Bachelor of Science degree in Dental Health Science from the Oregon Institute of Technology (OIT) in 2014. Shandy loves being a hygienist because it allows her to build relationships with her patients whom she calls friends in the local community. Her role as a hygienist also fulfills her desire to educate people on the importance of daily oral hygiene and how routine visits to the dental office can play a significant role in a person’s overall health.
Shandy is a native Oregonian who grew up in Hillsboro. She married her high school sweetheart and together, they welcomed their son, Jaxon, into the world in November of 2015.
In her free time, Shandy can be found volunteering for the 'Tooth Taxi', spending time with her family, exploring new family adventures with their son ‘Jax’, visiting local coffee shops, or taking her bulldog 'Gus' for a walk.
Shannon Parra EFDA | Dental Assistant
Shannon has been in dentistry since she received her Expanded Function Dental Assistant certification in 2007 with the Dental Assisting National Board. She has been a part of Pacific Oak Dental since 2009, although she took a short break from dentistry while she pursued another passion of hers, and went back to school to become a licensed hair stylist. During this time away she also explored and learned other areas of dentistry most notably dental implantology. We happily welcomed Shannon back in 2016.
Shannon has an extensive background as a surgical assistant. Her knowledge and experience with the placement of dental implants makes her a valuable asset to our team. Our patients find her warm chairside manner especially comforting. Shannon’s passion for dentistry is not limited to the office. She enjoys learning the latest surgical techniques through continuing education courses. This allows her to speak confidently with our patients regarding their concerns with treatment.
Shannon is an Oregon native from Hillsboro, she currently resides in Forest Grove with her husband and Chiweenie. She enjoys cooking and loves to travel!
Kacie Anaforian, RDH, BSDH | Dental Hygienist
Kacie joined the Pacific Oak Dental team in 2015. She is an Oregon State University alumni, where she graduated with a Bachelors of Science and minor in Chemistry. She continued her education and received her Bachelors of Science in Dental Health Science from Pacific University in 2011. Kacie loves her career choice as a dental hygienist because it allows her to build relationships with her patients as well as educating patients on their oral health.
Kacie was born and raised in Oregon, and loves doing all the outdoor activities that Oregon has to offer. On her days away from the office she enjoys spending time with her family and friends, going to the beach, and trying new local restaurants.
Erin Miller | Patient Care Coordinator
Erin has worked in customer relations her entire career. She came to Pacific Oak Dental in early 2018. She is new to the world of dentistry but no stranger to healthcare. A majority of her customer relations experience was based out of a call center and her desire to use her people skills in a more personable setting is what drew her to her current position here at Pacific Oak Dental. Erin, is a genuine people person and truly enjoys working with patients to assist in providing a positive dental experience.
Erin is a native Oregonian and grew up in nearby Gaston. As a young adult she ventured into the metropolis of Oregon only to be drawn back to the quaintness of Forest Grove where her and her husband are raising their young daughter, Lyra. They enjoy adventuring with Lyra and showing her the wonders of the world near and abroad. Outside of work Erin has many hobbies but some of her favorite things are crafting, sewing and knitting, and she shares her love by hosting classes to teach children and adults. Erin, ironically has a kitten named Toothless a name in which her daughter chose based on a beloved character.