Meet the StaffAdministrative Team Crystal Bertsch, EFDA|Office Manager Crystal has worked in dentistry for more than 10 years, and has been a member of Pacific Oak Dental since 2006. She has spent 7 of those years as a dental assistant, and in 2008 decided to take a leap into the administrative side of dentistry. She takes pleasure in providing patients with a positive dental experience by offering her knowledge of dentistry and compassion for people, while always lending an open ear to patient questions, comments and concerns. Crystal actively participates in continuing education courses to keep up with the ever changing administrative and clinical world of dentistry. Crystal is an Oregon native and grew up in Forest Grove, where she currently resides with her husband, two daughters and a dog. She and her family love Oregon and all of the outdoor fun it has to offer. Camping, backyard BBQ’s, gardening, and family walks to the local park are just some of her family’s favorite ways to spend time together. Erin Miller| Patient Care Coordinator Erin has worked in customer relations her entire career. She came to Pacific Oak Dental in early 2018. She is new to the world of dentistry but no stranger to healthcare. A majority of her customer relations experience was based out of a call center and her desire to use her people skills in a more personable setting is what drew her to her current position here at Pacific Oak Dental. Erin, is a genuine people person and truly enjoys working with patients to assist in providing a positive dental experience. Erin is a native Oregonian and grew up in nearby Gaston. As a young adult she ventured into the metropolis of Oregon only to be drawn back to the quaintness of Forest Grove where her and her husband are raising their young daughter, Lyra. They enjoy adventuring with Lyra and showing her the wonders of the world near and abroad. Outside of work Erin has many hobbies but some of her favorite things are crafting, sewing and knitting, and she shares her love by hosting classes to teach children and adults. Erin, ironically has a kitten named Toothless a name in which her daughter chose based on a beloved character. Chantel S.| Treatment Coordinator Chantel came to Pacific Oak Dental in the fall of 2020. With an extensive background in orthodontics, she has brought more than her winning smile with her. As a seasoned treatment coordinator, Chantel brings a unique blend of expertise, and strategic thinking to the table. She is the architect of success, building bridges between treatment and patient needs. Chantel consistently pushes our team to reach higher and achieve more. Known for her unwavering commitment to excellence, Chantel is one of the driving forces behind our success stories. Chantel's passions include camping, fishing, kayaking, and spending time with her Bulldog Nova. Her family is also growing, together with her husband they are expecting their first child in March 2024, we could not be more excited for all 3 of them. Dental Hygiene Team Shandy Bean RDH, BSDH| Dental Hygienist Shandy has been a member of Pacific Oak Dental since 2015. She received her Bachelor of Science degree in Dental Health Science from the Oregon Institute of Technology (OIT) in 2014. Shandy loves being a hygienist because it allows her to build relationships with her patients whom she calls friends in the local community. Her role as a hygienist also fulfills her desire to educate people on the importance of daily oral hygiene and how routine visits to the dental office can play a significant role in a person’s overall health. Shandy is a native Oregonian who grew up in Hillsboro. She married her high school sweetheart and together, they welcomed their son, Jaxon, into the world in November of 2015. In her free time, Shandy can be found volunteering for the 'Tooth Taxi', spending time with her family, exploring new family adventures with their son ‘Jax’, visiting local coffee shops, or taking her bulldog 'Gus' for a walk. Silvia S., BSDH| Dental Hygienist Silvia came to Pacific Oak Dental in the fall of 2021, She graduated from Pacific University in the summer of 2021 with her BSDH. She is a dedicated and skilled dental hygienist committed to elevating oral health and promoting overall wellness. Armed with a deep understanding of dental health principles, she is adept at conducting comprehensive oral assessments, identifying potential issues, and implementing preventive measures to safeguard patients against dental concerns. Known for her gentle chairside manner. Silvia establishes trust and rapport with patients, creating a comfortable and supportive environment, this supports her ability to work seamlessly with Dr. Thompson. In her free time, she enjoys exploring the outdoors and hiking the beautiful Northwest. She also loves drawing, fashion, and spending time with her large family. Dental Assistant Team Gabby Vandehey, EFDA| Dental Assistant Gabby joined the Pacific Oak Dental team in 2013. She received her Expanded Function Dental Assisting certificate from Anthem College in 2011. Gabby enjoys caring for children and after graduating she spent some time working in pediatric dentistry. During this time she was part of a unique team that provided dental care to children in a hospital setting. Since joining Pacific Oak Dental she has expanded her knowledge in all aspects of general dentistry including Invisilign and most recently an in-depth course in Implantology. Gabby takes pride in making sure that all of the patients she assists for feel comfortable and well cared for and hopes each patient’s dental experience is a positive one. She especially loves seeing our youngest patients because they are truly the most “fun”! Gabby was born and raised in Oregon and now resides in Forest Grove with her fiancé and their beloved dog and cat. Outside of work Gabby spends her time surrounded by family and friends, and enjoys BBQ’s, camping, riding horses, dirtbikes and banshees. She has also been busy lately planning a beautiful country wedding where she will marry her high school sweetheart in July 2017. Sandy G.| Dental Assistant Meet Sandy our dental assistant, a dedicated and detail-oriented dental professional committed to delivering outstanding patient care. She came to Pacific Oak Dental in the spring of 2023, and is currently pursuing EFDA certification. We could not be happier to help support her dreams. With her 2 years of experience in the field, Sandy has excelled in creating a positive patient experience by combining technical proficiency with a warm and empathetic approach. Beyond her clinical role, Sandy contributes to community outreach initiatives aimed at promoting oral health awareness. Local to the Northwest Sandy has a very active lifestyle. After work, she is often jetting off to soccer practice or a volleyball tournament. Ashley W.| Dental Assistant Introducing Ashley a compassionate and skilled dental assistant. She came to Pacific Oak Dental in the summer of 2022, with 4 years of experience in the Pediatric dental field. Ashely possesses a special talent for connecting with children and fostering a welcoming environment that alleviates anxiety and promotes a positive attitude toward dental care. In summary, Ashley is not just a dental assistant; she is a caring and dedicated professional with a passion for dentistry. Ashley’s other passions include hunting, hiking, rock climbing, and snowboarding. She may be petite in stature but do not be fooled, she definitely can hold her own out there. |
